SpinFormula is operated by Win Vision N.V., a company licensed and regulated under the Curaçao eGaming / GCB framework (licence number ALSI-202509029-FI1). That licence sets the legal basis on which we accept players, process payments, and run the platform. It also means we are answerable to a regulatory authority — one that can audit our operations, review complaints, and hold us to the standards set out in our licence conditions.

We launched in 2026 with a straightforward aim: to build a platform that works properly for players in the UK. That means reliable payment processing, a stable browser-based experience across devices, and support that actually responds when something goes wrong. We are not trying to be everything to everyone. We have made deliberate choices about which game providers and payment routes to include, and we revisit those choices regularly.

How we select providers and payment routes

Every software studio and payment method on SpinFormula is there because it met a set of internal criteria before we listed it. For game providers, we look at licensing status, return-to-player transparency, and the consistency of their technical integration. The studios currently on the platform — including Pragmatic Play, Evolution, NetEnt, Play'n GO, Hacksaw Gaming, and others — were assessed on those grounds. We do not add providers simply because they are widely known, and we remove them if standards slip.

The same logic applies to payment methods. We support a range of options — cards, e-wallets, bank transfer, and several cryptocurrencies — because players have different preferences and circumstances. What we do not do is list a payment route we cannot support reliably end to end. Withdrawal times of zero to twenty-four hours are what we aim for, and we treat delays as operational failures to be investigated, not accepted.

Player money and safer gambling

Player balances are kept separate from the funds we use to run the business. This is not a feature we advertise — it is simply how player money should be handled. If you deposit funds, those funds are yours until you withdraw them or use them to play. They are not mixed with operational capital.

Safer gambling is built into how the platform works, not added as an afterthought. We provide tools that let you set deposit limits, take cooling-off periods, or close your account if you need to. These controls are accessible directly through your account settings. We also carry out checks to identify patterns of play that may indicate a problem, and we act on what we find. Gambling should be something you do by choice, within limits you are comfortable with. If that stops being the case, we want to make it straightforward for you to step back.

If you have a question, a complaint, or something has not gone as expected, our support team is available around the clock. We expect issues to be handled promptly and honestly. When we get something wrong — and occasionally we will — the standard we hold ourselves to is a clear explanation and a fair resolution, not a deflection.